ENQUIRIES & BOOKING PROCESS

• Following your enquiry, you will receive a personalised quote based on your requested services, wedding location, date and requirements.

• Bride-only bookings may be accepted depending on the wedding date and availability. During particularly busy periods, a minimum booking value or additional services may be required. Any such requirement will be clearly explained in your quote before you commit to booking.

• Your wedding date is secured once your booking is confirmed in writing, you have accepted these Terms & Conditions and your booking fee has been received.

BOOKING FEES & PAYMENTS​

• A booking fee equal to 50% of the agreed bridal package price is required to secure your wedding date.

• The remaining balance is payable six weeks before your wedding date.

• Your quote will clearly itemise the agreed services and any additional costs, including applicable travel, parking, accommodation or additional artists.

• The trial is included in the agreed package price where specified in your quote. Any additional services, such as bridal-party trials or extra appointments, will be quoted separately and agreed with you in advance.

• If the remaining balance is not paid by the due date, I will contact you to arrange payment. Any action taken following non-payment will be subject to these Terms & Conditions and your statutory rights.

BOOKINGS & BRIDAL PARTY NUMBERS

• Final bridal-party numbers and the wedding morning schedule must be confirmed at least three months before your wedding date.

• If you wish to amend your booking, I will provide an updated quote where the changes affect the price, timings, staffing or services required. Any revised arrangements and costs must be agreed by both parties.

• Large bridal parties, complex schedules or early starts may require additional artists. Any additional artists and their fees will be discussed and agreed with you in advance.

• If your requirements change significantly, I will discuss the available options and any resulting costs with you before making changes to your booking.

TRIALS

• Bridal hair and makeup trials are normally held at my studio in EX3 0DA, approximately three to six months before your wedding, unless otherwise agreed.

• Your trial allows us to discuss your preferences, explore your chosen look and make any appropriate adjustments ahead of the wedding day.

• Your trial appointment will be arranged by mutual agreement. Any additional trial services or travel to an alternative location will be quoted separately and agreed before the appointment.

• If either of us needs to rearrange a trial, we will work together to find a suitable alternative date, subject to availability.

• If your booking is cancelled after a trial has taken place, the cost of services already provided and any other cancellation charges will be dealt with in accordance with Section 7.

TRAVEL, PARKING, ACCOMMODATION​

• Travel costs will be set out in your quote. My standard mileage rate is 50p per mile from my base in Topsham, Devon, to the agreed wedding or trial location. The quote will specify the mileage calculation.

• Any parking charges or other necessary travel expenses will be discussed with you in advance.

• For locations requiring more than approximately two hours of travel, overnight accommodation may be necessary. Where required, this will be discussed and agreed with you before the booking is confirmed or before any additional expense is incurred.

• Any travel costs relating to a trial at an alternative location will be quoted separately.

CHANGES & POSTPONMENT

• Please inform me as soon as possible if your wedding date, venue or service requirements change.

• I will make reasonable efforts to accommodate a postponement or amended booking, subject to availability. A change of date is not automatically confirmed until agreed in writing.

• If I am unavailable on your new date, or if the revised arrangements cannot be agreed, the booking may need to be treated as cancelled. The financial consequences will be assessed under Section 7 and applicable consumer law.

• Any additional costs resulting from an agreed change will be explained to you before you commit to the revised arrangements.

CANCELLATIONS

• If you need to cancel your booking, please notify me in writing as soon as possible.

• If a booking is cancelled, I will consider the services already provided, costs already incurred, the work and time reasonably committed to the booking, any loss arising directly from the cancellation and whether I am able to mitigate that loss by rebooking the date.

• Any amount retained from payments already made, or any further cancellation charge, will be reasonable, proportionate and consistent with applicable consumer law. I will not charge for the same loss twice.

• The booking fee is a payment towards your agreed package price and is not automatically non-refundable in every circumstance. The amount retained following cancellation will depend on the circumstances and the losses reasonably arising from the cancellation.

• If a trial or other service has already taken place, the value of the services provided will be taken into account when calculating any refund or amount outstanding.

• If I am able to rebook your wedding date, this may reduce the loss arising from your cancellation and will be taken into account where appropriate.

• Nothing in this section affects any statutory cancellation or refund rights you may have.

ILLNESS/EMERGANCY

• In the unlikely event that I am unable to attend your wedding due to illness, emergency or circumstances beyond my reasonable control, I will inform you as soon as reasonably possible.

• Where practicable, I will make reasonable efforts to help arrange a suitably qualified replacement artist, subject to availability and your agreement.

• If a suitable replacement cannot be arranged, or you do not agree to an alternative arrangement, I will discuss the next steps with you. Any refund or other remedy will be determined in accordance with the services not provided, the circumstances and your statutory rights.

• I cannot guarantee that a replacement artist will be available, but I will make reasonable efforts to minimise disruption.

ALLERGIES, SENSITIVITIES & PERSONAL PREFERANCES

• Please tell me before your appointment about any known allergies, skin sensitivities or relevant product concerns, and let me know if you experience any discomfort during the trial or on the wedding day.

• I use professional hair and makeup products and take reasonable care with hygiene and product application. However, individual reactions can occur, and I cannot guarantee that every product will be suitable for every person.

• Please raise any concerns with me before products are applied so that we can discuss appropriate alternatives where possible.

PHOTOGRAPHY, VIDEO & PROMOTIONAL USE

• I will not use identifiable photographs or videos of you, or your professional wedding photographs, for my website, portfolio, social media or other promotional purposes unless you have given your express permission.

• Permission will be requested separately from acceptance of these Terms & Conditions. You are free to decline without affecting your booking.

• Where professional photographs are involved, I may ask for your permission to contact your photographer to request images. Any permission to contact the photographer is separate from permission to publish the images. The photographer's own terms and copyright requirements must also be respected.

• If you agree to promotional use, you can ask me about withdrawing that permission for future use. This will not necessarily affect material already lawfully printed or shared, but I will consider reasonable requests to remove material under my control.

COMMUNICATION & BOOKING AMENDMENTS

• I will communicate important booking details, payment deadlines and agreed changes by email or another agreed written method.

• Please ensure that the contact details you provide are correct and let me know if they change.

• Any amendment to the agreed services or price must be confirmed in writing by both parties.

CONSUMER RIGHTS & APPLICABLE LAW

• These Terms & Conditions do not affect your statutory rights as a consumer.

• Where a booking is made online, by email or away from my business premises, statutory cancellation rights may apply. Any applicable cancellation information and procedures will be provided as required by law.

• These Terms & Conditions are governed by the law of England and Wales, and nothing in them limits any rights you may have to bring proceedings in a court with appropriate jurisdiction.​